Return, Refund & Cancellation Policy

We want you to shop with confidence. Eligible products may be returned within the return period displayed on the product page.

1. Return Window

Return windows are shown on each product page and typically range from 7 to 30 days from the date of delivery, depending on the category and the seller.

2. Return Conditions

• Product must be unused, unwashed and in its original condition.
• Original packaging, tags, invoices and free gifts (if any) must be returned together.
• Serial numbers and IMEI (where applicable) must match those recorded at delivery.

3. Non-Returnable Items

Certain products cannot be returned, including digital goods, downloadable software, personalized or customized items, innerwear, cosmetics and hygiene-sensitive products, perishables, and items expressly marked "non-returnable" on the product page.

4. Refunds

Refunds are initiated after successful inspection and approval of the returned product. Refunds are credited to the original payment method within 5–7 business days after approval. For Cash on Delivery orders, refunds are issued to your Zepcart Wallet or to a bank account you provide.

5. Cancellations

Orders may be cancelled from My Account → Orders before they are shipped. Once shipped, cancellation is subject to the seller's discretion; you may instead refuse delivery or initiate a return.

6. Damaged or Wrong Items

If you receive a damaged, defective or incorrect product, please raise a return request within 48 hours of delivery with photographs. We will arrange a replacement or refund at no additional cost.