Privacy Policy

Zepcart.in ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

1. Information We Collect

• Account information: name, email, phone number, password.
• Order information: shipping and billing address, items purchased, order value.
• Payment information: processed by approved payment gateways — Zepcart does not store card, UPI or banking credentials.
• Device & usage data: IP address, browser type, pages viewed, cookies and similar technologies.
• Communications with our customer support team.

2. How We Use Your Information

We use collected information to create and manage accounts, process orders, deliver products, provide customer support, personalize your experience, improve our services, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We share information with sellers to fulfil your orders, with logistics partners for delivery, with payment gateways for transactions, and with law-enforcement or regulators when required by law. We do not sell your personal information.

4. Data Retention

We retain personal information for as long as your account is active or as necessary to fulfil the purposes described in this policy and to comply with tax, accounting and legal requirements.

5. Your Rights

You may access, correct or delete your personal information from your account settings, or by writing to us at the address in the Contact section. You may opt out of marketing communications at any time.

6. Security

We use reasonable technical and organizational measures to protect your information. Payment data is processed on PCI-DSS compliant gateways.

7. Changes to this Policy

We may update this policy from time to time. Material changes will be notified via the platform or email.