Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Zepcart.in has appointed a Grievance Officer to address complaints and disputes.

1. How to Raise a Complaint

• Level 1 — Customer Support: raise a ticket from My Account → Support. Most issues are resolved within 48 hours.
• Level 2 — Nodal Officer: if unresolved after 7 days, escalate via nodal@zepcart.in.
• Level 3 — Grievance Officer: final escalation to the details below.

2. Grievance Officer

Scorecare Solutions OPC Private Limited
Opp. State Bank of India, Dhemaji Branch
Dhemaji, Assam – 787057
Phone: +91 8876296246
Email: grievance@zepcart.in

3. Resolution Timelines

Complaints are acknowledged within 48 hours and resolved within 30 days of receipt, subject to seller and courier cooperation and the complexity of the issue.

4. Consumer Helpline

You may also approach the National Consumer Helpline at 1915 or file a complaint on consumerhelpline.gov.in.